Frequently Asked Questions
Services and Process
What is a certified translation?
A certified translation is a document translated by a professional translator who certifies that the translation is accurate and complete. It is accompanied by a signed statement (affidavit) verifying its authenticity and is often required for official purposes such as immigration, legal, academic, or business needs.
What types of documents do you translate?
We translate a wide range of documents, including:
• Certificates: Birth, Marriage, Divorce, Death, etc.
• Legal: Contracts, Affidavits, Court Orders.
• Academic: Diplomas, Transcripts, Recommendation Letters.
• Medical: Records, Reports, Vaccination Cards.
• Immigration: USCIS-related documents, Residency Applications.
• Business: Financial Statements, Tax Records, Employment Letters.
• Technical: Manuals, Specifications, Data Sheets.
• Other documents upon request.
Do you offer notarized translations or apostille services?
Yes, we provide notarized translations and can assist with apostille services as required.
How many languages do you support? Can you name a few popular ones?
We support over 30 languages. Some of our most popular include:
English, Spanish, French, German, Italian, Portuguese, Chinese, Arabic, Russian, Japanese, Korean, Greek, Turkish, Dutch, Polish, and many more.
What is the average turnaround time for a standard translation? What about urgent translations?
Our average turnaround time is 1 business day. For urgent translations, please contact our team directly for assistance.
Do you provide physical copies of translations or only digital versions?
We offer digital delivery in PDF format. If you need a hard copy, we can deliver it for a $15 shipping fee.
Can clients request free revisions if they need modifications?
Yes, we offer free revisions for small modifications or if the error is on our part.
Acceptance and Validity
Are your translations accepted by official institutions such as USCIS or other government agencies?
Yes, CERT Translate's translations are accepted worldwide by USCIS and other official institutions.
Who handles the translation of my documents?
Your documents will be translated by highly qualified professionals with extensive experience in certified and sworn translations. We prioritize native speakers to guarantee linguistic accuracy and cultural relevance. Our team of translators works exclusively with us and is strategically located across various time zones to ensure timely and efficient delivery, no matter where you are.
Do you provide a certificate of translation with each completed document?
We can provide an affidavit upon request when needed by the client.
Are your translations valid internationally?
Yes, our translations are valid worldwide.
Pricing and Payments
What are your rates? Do you have fixed pricing or does it vary by document complexity?
Our rates start at $22 per page and may vary depending on the document type and language combination.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers.
Are there additional charges for urgent services or complex documents?
Yes, there are additional charges for urgent services and highly complex documents.
Submitting Documents
How can clients submit their documents?
You can upload your documents directly through our website while ordering online, or email them to our team.
What file formats do you accept?
We accept most common formats, including PDFs, Word documents, images, and more.
Can clients upload documents from their smartphones?
Yes, you can upload documents using your smartphone, computer, or tablet.
Confidentiality and Security
Do your translators sign confidentiality agreements (NDAs)?
Yes, all our translators sign NDAs to ensure the privacy of your documents.
Are uploaded files encrypted during the transfer process?
Yes, all files are securely encrypted during upload and transfer.
Complaints and Support
What happens if a client is not satisfied with the translation? Do you offer refunds or free revisions?
If the error is on our part, we provide free revisions to ensure your satisfaction. In rare cases of significant issues, we offer refunds.
When is your customer support available ?
Our customer support is available during business hours from 9 AM to 6 PM.
How can clients contact you for inquiries or order updates?
You can reach us via email, direct messages on the website, or by phone.
Recruitment
Can translators apply directly via your website?
Yes, translators can apply directly through this link.
What are the selection criteria for translators?
We require certified or sworn translators with proven expertise and a strong command of their language pairs.